Shipping & Returns
At Viragi, we are committed to providing our customers with a seamless and hassle-free shopping experience, from the moment you place your order to the time it arrives at your doorstep. Below, you’ll find detailed information on our shipping methods, estimated delivery times, and return policies. If you have any questions, our team is always happy to assist.
Shipping Methods
To ensure reliable and efficient delivery, Viragi primarily ships through UPS and other trusted carriers. We continuously strive to find the most cost-effective and dependable shipping solutions for our customers while maintaining the highest level of service.
Orders Over $250
For the security of our customers, any order totaling $250 or more will require a signature upon delivery to ensure safe and secure receipt.
If you prefer to waive this requirement, please send us an email at hello@viragi.us before your order is shipped. Please be aware that removing the signature requirement means Viragi will not be held responsible for any lost or stolen packages after delivery.
Return & Exchange Policy
At Viragi, we want you to love your purchase. However, if you need to make a return, please review our policy below to ensure a smooth process.
General Return Policy
We accept returns on unused and unopened merchandise within 15 days of receiving your order. To initiate a return, please email us at hello@viragi.us with the subject line: Return Authorization – Order #[Your Order Number].
Return Requirements
Items must be in new, unused, and unopened condition with all original packaging.
A valid proof of purchase is required (such as your order confirmation email or store receipt).
Customers are responsible for return shipping costs. We do not provide prepaid return labels at this time.
Please include return tracking information in your email once the item has been shipped back to us.
Important Notes
Refunds will be issued only after we receive and inspect the returned item.
Refunds apply to the product price only; shipping fees are non-refundable.
Viragi is not responsible for lost returns. Proof of return is valid only when the tracking shows the package has been delivered to us.
Damage, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we are happy to resolve the issue within 15 days of delivery. Please email us at hello@viragi.us with:
Your order number
A brief description of the issue
Clear photos of the damaged or incorrect items
We will gladly send a replacement or issue a refund, depending on availability and the nature of the issue.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
Sale items, bundled items, or discontinued products
Gift certificates
Custom-made or personalized orders
Third-party products not manufactured by Viragi
Items without proof of purchase
If you have any questions about whether an item is eligible for return, please reach out to us before purchasing.
Return Shipping Address
Once your return has been approved, please send your package to:
-
Viragi LLC
18310 Montgomery Village Ave,
Suite 300 #1072,
Gaithersburg, MD 20879
Please ensure your package is securely packed to prevent damage during transit. We recommend using a trackable shipping service to guarantee delivery.
Refund Processing Time
Once we receive your return, please allow 5-7 business days for processing. If your return is approved, you will receive a refund to your original payment method.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Need Assistance?
We are here to help! If you have any questions about our shipping and return policies, please don’t hesitate to reach out.
Thank you for shopping with Viragi – we appreciate your support and look forward to serving you again.